Cancellation & Refund Policy

Effective Date: August 23, 2026 | Jobitra Business Operating System

1. Standard Digital SaaS Policy (Non-Refundable)

Jobitra Partner Program operates as an instant-access, cloud-hosted SaaS (Software-as-a-Service) business operating system. Upon completing your partner account subscription purchase, server infrastructure, tenant isolation, database allocation, and white-label tools are immediately provisioned for your agency.

General Rule: Under standard operating conditions, all subscription payments, plan purchases, and reseller upgrades are strictly NON-REFUNDABLE once account access has been granted.
2. Non-Eligible Refund Scenarios

Refunds will NOT be approved or processed under any of the following circumstances:

  • Change of Mind: Deciding you no longer wish to use the software after purchasing a subscription.
  • Alternative Software Purchase: Choosing to purchase or migrate to another software vendor or provider.
  • Account Inactivity / Discontinuation: Voluntary non-usage of your registered partner dashboard or decision to stop agency operations.
  • Third-Party Business Decisions: Client cancellations, venue changes, or external business factors affecting your agency.
  • Failure to Review System Requirements: Incompatibility resulting from non-standard custom client setups outside Jobitra specifications.
3. Uptime Exemption Policy & Partial Refund Schedule

We pride ourselves on 99.9% uptime infrastructure. However, in the rare and exceptional event that Jobitra servers suffer prolonged, catastrophic technical downtime that prevents you from conducting core agency operations, and you choose not to continue your subscription, a partial pro-rated refund may be evaluated.

Strict Eligibility Criteria for Downtime Refund:

  • The refund claim applies ONLY to the net paid amount for your current billing cycle (monthly or annual subscription fee paid in the active period).
  • Previous completed billing cycles are strictly excluded from refund calculations.
Subscription Usage Duration (Current Billing Cycle) Refund Eligibility & Percentage Terms & Conditions
1 to 3 Days Used Up to 90% Refund Claim filed within 72 hours of cycle start during verified system downtime. 10% retained for payment processor fees.
Up to 15 Days Used Up to 50% Refund 50% pro-rated refund of current billing cycle net amount paid.
3 to 10 Days Remaining in Cycle Up to 30% Refund Maximum 30% refund of current billing cycle net amount paid.
Less than 3 Days Remaining 0% (Non-Refundable) Subscription cycle is deemed fully delivered and consumed.
Maximum Refund Cap: Refund payouts are strictly capped to the net subscription fee actually paid by the user for the current active billing cycle. Payment gateway processing fees and government taxes (GST/VAT) are non-refundable.
4. How to Submit a Refund Claim

To request a refund under the rare uptime exemption policy, please contact our support team with your registered agency email, transaction ID, and details of the service disruption:

  • Support Email: support@jobitra.com
  • Processing Window: Approved refunds will be credited back to the original payment method within 5 to 7 business days.